Memoriale della Shoah: accessibility

How to get there by public transport
By underground: M2 and M3 lines (Centrale stop). By bus no. 90, 91
For more information on transport accessibility, please visit the ATM website:
https://www.atm.it/en/ViaggiaConNoi/Disabili/Pages/ATMperidisabili.aspx

Parking
It is possible to park along the blue lines in the street. There are two parking spaces reserved for disabled parking permit holders: one is about 50 m away in Via Ferrante Aporti, the other one is in Via Soperga.
For more information on traffic and parking in Milan, please visit:
https://www.comune.milano.it/aree-tematiche/mobilita/servizi-per-le-disabilita

Information for visitors
Guided tours can be reserved at: prenotazioni@memorialeshoah.it
School groups can reserve guided tours at: didattica@memorialeshoah.it
A manual wheelchair is available on demand. A simplified audio guide of the Memoriale della Shoah of Milan can be downloaded freely from a multi-lingual app.

Entrance
The main entrance has an automatic sliding door (185 cm wide).
An inclined ramp (slope of 6,5%, handrail on both sides) leads to the mezzanine.

Reception
On the mezzanine there are:

• welcome and Info point
• cloakroom
• a space dedicated to temporary exhibitions.

Lift
A lift links the area hosting the Memorial permanent exhibitions to level -1 and it has these features:

• door width: 93 cm, cabin 152x151 cm,
• raised Braille control panel at a maximum height of 95 cm,
• acoustic and visual signal for arrival at floor.

Exhibition Itinerary
The Shoah Memorial (Platform 21) is in the Stazione Centrale area located below the railway tracks, an area originally used for loading and unloading postal railcars. It is accessed directly from via Ferrante Aporti. Between 1943 and 1945 it was a place where hundreds of deportees were loaded onto convoys headed for concentration camps.
The permanent exhibition itinerary begins with the Hall of Testimonies: it is formed by six rooms where video interviews of testimonies of the survivors of deportation are shown; each room is equipped with a short inclined metal ramp (slope of 3%, width: 92 cm, handrail on the left) and inside the room there are 15 seats (seat height: 44 cm) and a space reserved for a wheelchair user.
On the wall there are panels where the facts related to this place and the stories of the protagonists are told.
A ramp (slope of 2%) allows you to reach the space that houses the "Track of the Unspecified Destination", where there are four original wagons that can be crossed via short ramps on the sides (length: 103 cm - slope of 7%). After crossing the railcars, or following an aluminum footbridge, you enter the second track where about twenty plates show the dates and destinations of the trains. Along the wall of the track is the “Wall of names”, where you can read the 774 names (for the first 2 trains) of those who were deported from the Milan Central Station to the extermination camps. This part of the itinerary ends with the “Place of Reflection", a space in the form of a truncated cone that can be reached by a helical ramp (seat height: 43 cm).
On floor -1, reachable by a helical staircase (27 steps) or by elevator, is the Auditorium, a space dedicated to conferences and debates.
On the lower floor, the project provides for the creation of the "Room of memorials", the archive of the above library (a three-storey structure in steel and glass) also under construction as well as the bookshop that will be on the mezzanine floor.

Toilet facilities
The equipped toilet facilities are located on floor -1 and on the mezzanine floor. The equipped toilet on floor -1 has the following features:

• sliding door width: 96 cm
• dressing room with hinged door (90 cm wide) and wall-mounted washbasin (clear floor area: in front 210 cm)
• toilet with hinged door (93 cm wide)
• wall-mounted washbasin (clear floor area: in front: 90 cm) wall-mounted toilet (seat height: 50 cm, clear floor area: in front: 70 cm; to the right side: 24 cm; to the left side: 60 cm; horizontal handles on both sides and vertical handle on the right side).

The two equipped toilets located on the mezzanine floor have the following characteristics:

• dressing room with hinged door (90 cm wide) and wall-mounted washbasin (clear floor area: in front 210 cm)
• toilet with hinged door (89 cm wide)
• wall-mounted washbasin (clear floor area: in front 127 cm) wall-mounted toilet (seat height: 50 cm; clear floor area: in front: 137 cm; to the right side: 90 cm; to the left side: 23 cm; horizontal handle on the right side).