Call the toll-free Covid-19 regional number 800894545.if you have symptoms that might be related to Covid-19 or if you had close contact with a person positive to the virus.

Please note that the main menu as for now is in Italian only.That's why we provide below the transcript and translation of what you will hear

It is not guaranteed to find an English-speaking operator.

For general information and advice, call nationwide Covid-19 information number 1500.

Special thanks for the transcript to NABA - Student Life Office 

Last update 30/10/2020 

Telephone

Telephone

800894545
1500

Main menu and talking with an operator

"This is the Coronavirus toll-free number of Lombardy region. If you suffer from flu symptoms contact your general practitioner and, in the meantime, remain in self-isolation at your place"

"If you have severe symptoms, fever greater than 37.5 and severe breathing difficulties call your doctor or the emergency number 112  - do not go to an E.R. on your own. For more information, you can consult the website www.regione.lombardia.it

 

1. If you are a citizen: PRESS 1

2. if you are School worker or an alumn parent/relative and would like to have information on returning to school, press 2

 

PRESS 1 - You will be prompted with several options. We provide below, along with every option, the translation of the vocal instructions given for each section. 

IF YOU WISH TO TALK WITH AN OPERATOR, WAIT UNTIL AFTER THE END OF THE OPTIONS AND HOLD ON.

1. If you believe you have been in contact with a positive Covid-19 person

if you believe that you have been in contact with a positive Covid-19 person contact your general practitioner, in the meantime you must remain in isolation at your place.

during isolation you must:

a. Measure body temperature 2 times a day

b. Avoid contact with flatmates as much as possible and try to stay in a separate room if possible and not share common objects

c. Wear the mask all times

in case of severe symptoms with breathing difficulties call the single emergency number 112 for further information you can consult the website www.regione.lombardia.it

 

Hold on if you wish to talk with an OPERATOR

 

2. If you have flu-like symptoms with fever

If you believe you have symptoms similar to those of Covid-19 you must remain in isolation at your place and contact your general practitioner

During isolation you must:

 

a. measure body temperature 2 times a day

b. Avoid contact with flat mates as much as possible and try to stay in a separate room if possible and not share common objects

c. Wear the mask

 

in case of severe symptoms with breathing difficulties call the single emergency number 112. For further information you can consult the website www.regione.lombardia.it

 

Hold on if you wish to talk with an OPERATOR

3. If you are home in isolation and need help

if you are in home isolation and need help with small daily needs such as:

- grocery shopping

- meals-on-wheels

- medicine delivery

- supply of nappies and aids

- personal and domestic assistance

 

contact your municipality of residence

 

Hold on if you wish to talk with an OPERATOR

4. If you think you have finished quarantine

If you have been identified as a positive case contact and have developed no symptoms, your quarantine ends after 14 days

 

Only in some cases identified by ATS or by your general practitioner, your quarantine ends with a negative test performed on the tenth day

 

if you have been identified as a Covid-19 case or have positive test report your mandatory quarantine:

a. if it you have no symptoms: it will end with a negative test on the tenth day

b. if you have symptoms: the mandatory quarantine will end after 10 days but you must have no symptoms for at least 3 days

 

if you are in quarantine after returning from one of the foreign countries that need the quarantine, your quarantine ends after 14 days of returning if:

a. in the meantime you have developed no symptoms

b. if you have developed symptoms contact your general practitioner

 

Hold on if you wish to talk with an OPERATOR

 

5. If you are returning from abroad or have returned from abroad

If you are returning from abroad or have returned from abroad, consult the “returns from abroad section” of the website of your ATS

 

For information on the obligations required for entry into other states, consult the website www.viaggiaresicuri.it

 

Hold on if you wish to talk with an OPERATOR

 

6. To return to the start of the menu or hold on to talk with an operator

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