For general information on the services offered, please visit (only in Italian language): https://www.milanocentrale.it/it/
For information on the accessibility of the station, please visit the RFI site (only in Italian language): https://www.rfi.it/it/stazioni/milano-centrale.html
An assistance service for passengers with reduced mobility is available at the station; for information and reservations, please visit (only in Italian language): https://www.rfi.it/it/stazioni/pagine-stazioni/accessibilita/sale-blu.html
In the square in front of the station there are several bus and tram lines stops run by the ATM company and as well as the underground lines M2 and M3.
For information on accessibility, please visit: https://www.atm.it/en/ViaggiaConNoi/Disabili/Pages/ATMperidisabili.aspx
The track floor of underground lines M2 and M3 is connected to the turnstiles (mezzanine level) via accessible lifts. From here it is possible to reach the square in front of the railway station with an accessible glass elevator. If this lift is not working, you can take the underpass between the mezzanine M2 and M3: following an underpass with short sections slightly sloping, you can directly reach the -1 floor of the Stazione Centrale; from here a lift allows you to reach floor 0 of the station.
In Piazza Luigi di Savoia, near the entrance to the station, there is a parking space for disabled parking permit holders; near the square, in via Pergolesi, there are several parking spaces with blue stripes.
In Piazza IV Novembre, near the entrance to the station, there are two parking spaces for disabled parking permit holders. There is one more reserved parking place in Via Sammartini.
The stretch from the parking lot to the entrance of the station does not have obstacles to mobility.
For information on the traffic and where to park in Milano, please visit https://www.comune.milano.it/aree-tematiche/mobilita/servizi-per-le-disabilita
AT THE STATION
Milano Centrale railway station has tapis roulants and several accessible lifts (large cabin, acoustic and visual signal of arrival at the floor, level buttons panel with embossed Braille printing). They connect the ground floor (0), the mezzanine (+1) and the track floor (+2).
On the ground floor (0) there are the Trenitalia, Italo and Trenord ticket offices that are all accessible.
On the track floor (+2) there is the “Sala Blu”, dedicated to welcoming people with disabilities who have requested the assistance service: it is located on the sidewalk of track 3, has several seats and displays with information on arrivals and departures of trains.
The station has tactile routes and tactile maps.
All tracks are accessible to wheelchair users and equipped with a raised platform to access trains.
Furthermore all tracks (except for 1, 2, 22, 23, 24) are equipped with tactile routes for people with visual impairment.
All toilets (even accessible toilets) are located:
- on the mezzanine floor (+1), a few meters from a lift that connects all the floors of the station.
- on the track level (+2) near track 21
To access the toilets reserved for people with disabilities, it is necessary to press a button and wait for the service staff to open the door.
The toilets that are not reserved for people with disabilities are pay toilets, with turnstiles at the entrance.
Orientation signage for visually impaired people.
Tactile routes and tactile maps from the entrance to tracks.
The public information systems of the station are:
- paper (timetable for arrivals / departures)
- visual (split-flap display boards and monitors)