Malpensa airport can be reached by car, bus or train. It has two Terminals, T1 and T2, connected to each other 24 hours a day by a free shuttle bus service accessible to wheelchair passengers.
HOW TO GET THERE BY TRAIN
"Malpensa Express" trains by Trenord connect the main Milano railway stations (Milano Centrale, Milano Porta Garibaldi, Milano Cadorna, Milano Bovisa) directly to Terminals 1 and 2 of the airport. For more information, please visit the official website.
All trains are accessible to people with disabilities: they are low-floor trains with retractable ramps for direct access to the train, have accessible restrooms, visual and sound communication systems with announcements in Italian and English. Seats reserved for wheelchair passengers are marked by a blue icon with the wheelchair symbol.
To better organize assistance, passengers with reduced mobility are invited to contact Trenord at least 48 hours before departure using the online form that can be found on the official website or by calling the toll-free number 800 210955 (every day from 8:15 am to 7:45 pm).
For more information on assistance, special fares and FAQs for passengers with reduced mobility, please visit the official website.
HOW TO GET THERE BY BUS
Various bus companies connect Malpensa Terminals 1 and 2 to Milano Central Station, with terminus in Piazza IV Novembre.
For the connection between Terminals 1 and 2 there is a free shuttle service equipped for the transport of wheelchair users.
HOW TO GET THERE BY CAR
From Milano, the airport can be reached by car along the A8 highway, the so-called "Autostrada dei Laghi" in the direction of Varese. In all "ViaMilano Parking" car parks, there are parking lots reserved for passengers with disabilities.
Because of their location and accessibility, we recommend using the P2 car park (floor -1) for Terminal 1 and the P5 car park for Terminal 2; from both car parks, you can contact the Sala Amica assistance service directly.
To benefit from free parking, people with disabilities must contact the parking operator and go to the manned cash desk with the following documents: parking ticket; original disabled parking permit; identity card; flight ticket.
For more information, please visit: https://www.milanomalpensa-airport.com/en/parking/mobility-impaired-parking
"Area 10 Minuti" (http://www.area10minuti.it/en/index.html) is a parking area that allows passengers a free stop for loading-unloading procedures (maximum 10 minutes). It is located in the areas immediately in front of the arrivals and departures of Terminal 1 and in front of the Sheraton hotel.
Reduced mobility passengers with a disabled parking permit, but also those who, although not having the permit, benefit from the assistance of the Sala Amica at the airport, can access this area for a maximum of 4 hours.
Information on the use of the 10-minute Area can be found by visiting: http://www.area10minuti.it/en/index.html
AT THE AIRPORT
Malpensa airport is accessible to people with reduced mobility and has accessible restrooms. The two terminals are equipped with tactile pavings, telephones with Braille keyboard and lifts with speech synthesis system and Braille button panel.
The activation points of the assistance service for passengers with disabilities or reduced mobility are located at information desks, check-in, Sala Amica or at the "Sala Amica Pick Up Point" interphones; for information on their location, please visit: https://www.milanomalpensa-airport.com/en/passenger-guide/special-assistances/reduced-mobility-passengers
The Sala Amica is a place designed for the comfort of passengers with disabilities or reduced mobility.
There are five lounges at Malpensa:
- at the departures floor, near entrance no. 17 at the boarding areas (open every day from 04 to 01)
- at the boarding area (open every day from 05 to 23)
For more information, please visit: https://www.milanomalpensa-airport.com/en/passenger-guide/special-assistances/reduced-mobility-passengers
SEA Aeroporti, in collaboration with ENAC and associations of people with disabilities, has developed procedures for assisting people with autism when travelling and during their stay at the airport.
For more information, please visit: https://www.milanomalpensa-airport.com/en/passenger-guide/special-assistances/autism-project.
Call center: + 39 02 232323
E-mail for passengers with reduced mobility: firstname.lastname@example.org